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Patrol Office

Patrol Office

The Patrol Office supports the safety and well-being of the Pine Mountain Club community through presence patrols, response coordination, and community assistance. While Patrol Officers are not law enforcement, they serve as an important point of contact for non-emergency issues and community concerns.

Patrol Availability, Location & Contact - 3COL-T

Availability
  • Patrol coverage varies by season and conditions.
  • * If patrol staff are unavailable, messages may be left and will be returned as soon as possible.
Location
  • Located in the Clubhouse Lobby
Contact Info

What Patrol Does & When to Contact

What Patrol Does & When to Contact

Patrol Services Include

  • Routine patrols of Association property
  • Monitoring common areas and facilities
  • Responding to non-emergency incidents
  • Assisting with community rule enforcement
  • Reporting suspicious activity to proper authorities
  • Supporting emergency response coordination when needed

Patrol Is Not

  • A replacement for law enforcement
  • A substitute for emergency services
  • Authorized to handle criminal investigations

For emergencies or crimes in progress, always contact 911 or the appropriate law enforcement agency.

Contact the Patrol Office for:

  • Suspicious but non-emergency activity
  • Noise complaints or disturbances
  • Association rule concerns
  • After-hours facility issues
  • Welfare checks requested by neighbors

Do not use the Patrol Office for emergencies involving fire, medical response, or immediate danger.

Patrol Information & Documents - TAB

  • The main objectives of the patrol department are to enforce the association’s Rules and Regulations set forth by the governing documents and the CC&Rs, and to protect the association’s property. The officers have been made available to assist in minor emergencies (like bear and other wildlife issues, welfare checks, vacation checks) and to obtain needed help from our local first-responder agencies in times of a crisis.
  • When requested, our patrol officers have assisted local law enforcement agencies with traffic control situations, obtained and documented information, and reported criminal activities. Our officers do not carry firearms and do not possess peace officer powers. Still, they have helped Kern County and Ventura County law enforcement over the years in solving hundreds of local crimes, from misdemeanor to felony offenses. Sometimes, just the presence of the PMC patrol vehicle has and can interrupt or deter a crime in progress.
  • If members (or guests, tenants, lodgers) observe, suspect or are the victim of any criminal activity that is in progress or has been committed, it is recommended to first call 9-1-1. Call the Kern County Fire Department, Kern County Sheriff’s Office, or California Highway Patrol to report non-emergency related issues. After that initial call to fire, law enforcement, or a medical response team, members can optionally call PMC Patrol and our patrol officers may respond to the area to assist or observe and record information to assist law enforcement in their response or potential investigation if requested.
  • If you are not sure which agency to call to report a non-emergency activity or incident, you may contact PMC Patrol for assistance. Here are a few examples of situations that should be reported directly to 9-1-1, the Kern County Sheriff’s Office or the California Highway Patrol; Fire, crimes in progress, traffic accidents, Vehicle Code violations (not specific to PMC rules), gunfire, domestics/domestic violence, civil cases (including restraining orders and landlord/tenant disputes). PMC Patrol does not provide services to the local Commercial Center.
  • A “Lost and Found” box is located in the Patrol Office. If you believe you have lost something at the Clubhouse, please contact Patrol for more information.
  • Patrol presence may be limited during severe weather or regional emergencies.
  • Response times may vary due to road conditions or call volume.
  • Reporting concerns early helps maintain community safety.
Reminder from PMC Patrol Regarding Domestic Disputes:

Please call 911 FIRST for all domestic disputes. Call PMC Patrol SECOND. Patrol will come to the area but will NOT approach a house where there is a possibility of violence. Patrol is neither trained, nor equipped, to handle these calls. Please don’t put our Patrol officers at risk by insisting they respond to this type of call.

During winter storms or other severe weather events, patrol operations may focus on:

  • Monitoring road access and conditions
  • Coordinating with Association departments
  • Supporting emergency communications
Residents are encouraged to stay informed through Ready Kern Emergency Alerts. Visit ReadyKern.org for more information and to register today.
Member Contact Update Form

If your PMC home had a fire, flood, burglary, tree fall or other emergency, would PMCPOA be able to contact you?
Please ensure the Association office has all your current information and your phone number so you can be informed immediately of any adverse situation that may occur on your property.
Call 661-242-3788, or fill out and submit the below form and email it to [email protected], or mail it to P.O. Box P, Pine Mountain Club, CA 93222.
This form also contains emailing preferences: If you'd like to receive the Condor by email, want to sign up for the email blasts, and want to sign up for automated emergency notifications if and when they are available, please indicate that here.

View Contact Information & Email Preference Form

Property Access Authorization Form

If you would like to authorize PMC Patrol to enter onto your lot for the purposes of verifying that your home is secure, or investigate for any suspicious activity or situation observed or reported by you, a patrol officer, or a neighbor(s), that could result in fire, theft or damage to your property, please fill out and turn in the Property Access Authorization Form to the patrol office.

View Property Access Authorization Form

Radio Safety Net Program:

The PMCPOA Radio Safety Net Program connects volunteers with neighbors during emergencies.
Details and signup information are available by contacting:

Ready Kern Emergency Notifications:

Sign up for Ready Kern, the official emergency alert system for Kern County, to receive notifications about evacuations, fire activity, power outages, and critical community alerts.
Sign up at www.ReadyKern.com.

Emergency Contacts Master - VERT TABS

Emergency Contacts & Resources

In an emergency, always call 9-1-1 first.
  • Do NOT call the direct line to the PMC Fire Station, Sheriff Sub-Station, or other non-emergency lines during an emergency.
  • Calling 9-1-1 immediately alerts emergency responders and automatically notifies backup stations in Frazier Park, Lebec, and surrounding areas.
In an emergency, always call 9-1-1 first.
In an emergency, always call 9-1-1 first.
In an emergency, always call 9-1-1 first.
In an emergency, always call 9-1-1 first.
In an emergency, always call 9-1-1 first.
In an emergency, always call 9-1-1 first.